Legal
Privacy Policy
Last updated: July 6, 2026
1. Introduction
Niramaya Family and Child Counselling Centre ("Niramaya," "we," "us," or "our") is committed to protecting the privacy and confidentiality of all individuals who visit our website at niramayacounselling.com or use our counselling services. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you access our website or engage our services.
By using our website or providing your information to us, you consent to the practices described in this Policy. If you do not agree, please refrain from using our website or services.
Our Commitment: We respect your privacy and handle all personal information with the utmost care, in compliance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 of India, and applicable professional ethical standards governing counselling practice.
2. About Us
Entity: Niramaya Family and Child Counselling Centre
Registered Address: Azhangadan House, Vattapparambu P.O., Angamaly, Kerala, India – 683579
Email: info@niramayacounselling.com
Contact Number: +91 9605805138
We provide professional counselling services in-person at our Kerala centre and online to clients across India and globally.
3. Information We Collect
3.1 Information You Provide Directly
We may collect the following categories of personal information when you interact with us:
Contact & Identification Information:
- Full name
- Date of birth
- Email address
- Phone number
- Postal address
- Emergency contact details
Professional & Referral Information:
- Occupation and employment status
- Referring party (if applicable)
- Insurance or payment details
Health & Counselling Information:
- Reason for seeking counselling
- Personal history and background
- Mental health history (as relevant to therapy)
- Medical or psychological reports you choose to share
- Session notes, progress records, and therapeutic assessments
Communication Records:
- Emails, messages, or forms submitted through our website
- Call recordings (with consent, for quality purposes)
- Feedback and correspondence
3.2 Information Collected Automatically
When you visit niramayacounselling.com, certain data is collected automatically:
- IP address and geographic location (approximate)
- Browser type and version
- Device information
- Operating system
- Pages visited and time spent on each page
- Referring website addresses
- Cookies and similar tracking technologies (see Section 12)
3.3 Information from Third Parties
Occasionally, we may receive information from:
- Mental health professionals or doctors (with your written consent)
- Family members or guardians (for minors or with consent)
- Payment processors (transaction confirmations, not financial details)
4. How We Use Your Information
We use collected information for the following purposes:
| Purpose | Legal Basis |
|---|---|
| To provide, coordinate, and manage counselling services | Contractual necessity |
| To schedule and confirm appointments | Contractual necessity |
| To process payments and issue receipts | Contractual necessity |
| To communicate with you about your sessions | Contractual necessity |
| To maintain clinical records and treatment plans | Professional ethical obligation |
| To improve our services and website experience | Legitimate interest |
| To comply with legal and regulatory obligations | Legal obligation |
| To send non-marketing administrative updates (e.g., policy changes) | Legal obligation |
| To respond to emergencies or safety concerns (within confidentiality limits) | Vital interest / Legal obligation |
| To anonymize data for research or training (only with your explicit consent) | Consent |
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Legal Basis for Processing (GDPR Applicability)
For clients located in the European Economic Area (EEA) or United Kingdom, we process personal data under the following bases:
- Consent: Where you have explicitly agreed to processing (e.g., for research participation)
- Contract: Where processing is necessary to deliver our counselling services
- Legal Obligation: Where required by Indian law or court order
- Vital Interests: Where necessary to protect someone's life or safety
- Legitimate Interests: For administrative, quality improvement, and security purposes
6. Confidentiality — Our Core Commitment
6.1 General Principle
All information shared during counselling sessions, including personal details, session content, and clinical records, is treated as strictly confidential. This confidentiality extends to your identity, treatment history, and any communications with Niramaya.